Servicing Your Rotary

Rotary aim to reassure you from the moment of purchase forward we provide exemplary service. Our 2 year guarantee can be extended for an extra year just by registering when you buy your watch. We aim to make this inconvenience as easy as possible!

The Servicing Process

The Rotary service allows our experts to assess the condition of your watch; extending its life and extending its guarantee. The steps taken to ensure your watch is in perfect condition are described in detail below. You can now book your watch in online for a service or a repair if your watch is damaged, via the ‘Submit a Watch’ button above. Alternatively track the progress of your watch service or repair, with updates on the stage your watch has reached.

Step 1 – Disassembly

First the watch is assessed in our service centre in Westcliff so we can determine its condition. Any parts that need to be examined closely (e.g. the movement) will be separated so they can be individually examined.

Step 2 - Replacing components / movement

The movement is carefully examined by our technicians, identifying any possible faults, which require refurbishment, using our own components. The movement is cleaned and reassembled. Regular servicing is key to a long life for your watch.

Step 3 - Timing calibration

The watches are left for a period to ensure they are keeping accurate time. Rotary have invested in this equipment to ensure that your watch keeps perfect time. We understand the importance of this; it’s what a watch is for... So we do not rush this and make sure it is working perfectly.

Step 4 - Water resistance testing

Water resistance is tested, so the watch meets our Dolphin Standard guarantee. This is tested with pressure resistance equipment to ensure that the watch meets our high standards.

Step 5 - Final quality control

Rotary’s final quality test ensures the watch is suitable to return to our customers. This involves testing the additional features such as chronograph or date display. The final quality control ensures there are no issues with your watch once returned.

Our Technicians

Rotary watches are precision instruments and our team of watch makers service and repair them with expert care dedication.

Carl Adams, Watch Technician

I've been working for Rotary for about 3 years and we have a really close, tight knit team and I enjoy the challenges that each day brings.

My favourite watch is the Rotary Gents White Case Watch, because it's automatic, has a skeleton dial and it's a great size; overall my favourite types of watch are ones that have lots of functions. I'm passionate about watches for lots of reasons, but mainly because they keep you on your toes, no matter how long you've been working on them!

Sandra Thompson, Watch Technician

I've been a Rotary technician for 28 years. The thing I most enjoy about my job is making a really old watch look new again; it's so satisfying. I least enjoy computer work, I much prefer working with my hands! The most difficult repair I ever had was a watch salvaged from the Herald of Free Enterprise, it took a lot of time to rescue but was definitely all worth it in the end. Time is of course very important to me and in my spare time I enjoy photography. Watch design is my passion and my favourite watch is the Rotary Revelation for its innovative style and classic features. For me, a timeless watch is one that is always in vogue.

Jamie Stevens, Watch Technician

I've been working at Rotary for 1 year. I gain a great sense of satisfaction from knowing that I've helped out a consumer or customer. My perfect watch is the classic style, round dial, simple, basically the kind of watch to last a lifetime. For me, a timeless watch is one that looks good regardless of how old it is. I'm passionate about watches because they are usually of sentimental value and are therefore important to people.